Thank you for visiting Shaffer Venison Farms, Inc. on-line store. It is our commitment to provide you with the highest quality venison. Please read the following information about our website. SHAFFER VENISON FARMS, INC. RR 1 BOX 172 HERNDON PA 17830 Phone: 1-800-446-3745 Fax: 570-758-4476 shaffervenison@tds.net Shipping guidelines: 1) All venison meat cuts will be shipped fresh frozen UPS second day air, unless you live in PA, MD, VA, WV, NJ, NY, NY, CT, NH, VT, DE than you can choose the UPS ground service which will deliver your order in 2 days. If you do not live in one of those states, please choose fedex 2nd day. 2) All venison meat snacks orders will be shipped UPS Ground, unless you have a P O Box or an APO than we will use the US Postal Service. 3) All orders will be shipped the following business day after received. 4) Orders will arrive between 9 am and 7 pm and we have no control over the time they will arrive. 5) If an order is retuned, we cannot give a refund for the following reasons: a. Customer gives us an incorrect address. b. Customer is not available to receive the shipment. c. Customer refuses shipment without canceling order prior to shipment. Venison orders are not taxable. Call or e-mail us about customized orders.